Last updated May 2018.
For the purposes of applicable laws relating to privacy and data protection including applicable legislation implementing the Data Protection Directive 95/46/EC ("Privacy Laws"), Wonderful Copenhagen (from here "We") are the data controllers (as defined in the Privacy Laws) of the personal data (as defined in the Privacy Laws) which we collect from you or which you provide to us through the Site. We guarantee to comply with the standards, procedures and requirements laid down in the Privacy Laws to ensure that your personal data is kept secure and processed fairly and lawfully.
If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, all enquiries must be made via the contact information stated in the last section.
You should be aware that this Site is being monitored and may capture information about your visit that will help us improve the quality of our service. We may collect this information even if you do not register with us. We collect and process the following data:
The Site automatically tracks how the content provided is used. This tracking allows us to gain a better understanding of potential areas for improvement to continually improve the relevance of and accessibility of the content we provide.
This usage information will only be used within Wonderful Copenhagen and our relevant partners, to increase the quality of content, service and support to our visitors. Some of this information may be made public from time to time; however, it will only be in an aggregate, non-personally identifiable form.
You may change your website browser settings to reject cookies, in the following manner:
For Mozilla firefox: 1. Choose the menu “tools” then “Options” 2. Click on the icon “privacy” 3. Find the menu “cookie and select the options you desire For Microsoft Internet Explorer: 1. Choose the menu “tools” then “Internet Options” 2. Click on the “privacy” tab 3. Select the setting you desire using the curser For Opera 6.0 and further: 1. Choose the menu Files”> “Preferences” 2. Privacy
However, please note that if you do this it may impair the functionality of this Site.
Registration/information provided by you
In general, Wonderful Copenhagen only collects personal information when you buy a Copenhagen Card, register for a newsletter, request for proposal, register your congress, order brochures, contact us directly to request our services or participate in the online training course ‘Copenhagen Academy’.
You agree that:
When you register contact information, e.g. name, e-mail address and telephone number we will process your personal data. E-mail addresses are used only to deliver requested information and only with your consent.
Personal information given to us in a business card or by other offline methods will be stored in our CRM system for contact purpose.
Wonderful Copenhagen conducts research to identify potential local congress hosts and key association contacts. Publicly available data (e.g. contact details from university or association websites) might be collected to follow a legitimate interest.
Wonderful Copenhagen does not pass on this information to advertisers or any third party.
We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
Information about our visitors is an important part of our business in order to be able to provide them with the best possible services. We do not share your information with any third parties other than for the limited, explicit reasons specified below; neither are we in the business of selling it to others.
We will only disclose data to:
We share it on a limited basis with agents we use from time to time to analyse data and provide marketing assistance.
Your rights on your personal data
You have the following rights:
However, if you wish to unsubscribe from e-mail communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail we have sent to you.
The right to complain
You are at any time entitled to file a complaint to a supervisory authority about our processing of your personal data. The Danish supervisory authority is the Data Protection Agency (in Danish "Datatilsynet"), Borgergade 28, 5, 1300 København K.
Mobile (if applicable)
When you download or use apps provided by Wonderful Copenhagen or its affiliates and, where applicable, have requested or consented to location services, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalized content. Most mobile devices allow you to turn off location services.
We may also analyze location data in an effort to improve the overall tourist experience in Copenhagen by using the data as a basis for developing new tourist-focused initiatives in Copenhagen and the surrounding areas
Please note that your information may be used to send you details of those services that we offer that we have identified as likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with.
We will, from time to time, conduct surveys amongst locals and tourists in Copenhagen. Participation in these surveys is optional and prior consent will be collected by Wonderful Copenhagen prior to contacting any person.
These surveys will have varying objectives ranging from improving single events in the city or surrounding area to improving the overall experience of being a tourist/local in Copenhagen and the surrounding area.
The collected data will always be anonymized and any collected personally identifiable information (primarily contact information such as name and e-mail address) will be deleted as soon as the survey is completed.
Any published results will be aggregated and anonymized to ensure that no one person’s answers will be accessible. Furthermore, no personally identifiable information will be published from any of Wonderful Copenhagen’s surveys.
Wonderful Copenhagen will also, from time to time, conduct surveys amongst business partners and members of Wonderful Copenhagen’s various partnerships. These surveys will be used to analyze and improve the members’/partners’ experience with, and value of, these partnerships as well as to continually develop new projects and partnerships that can improve and develop co-operation, and tourism development, in the Danish tourism industry. Individual members’/partners’ answers might be analyzed separately in order to improve the experience and value that individual partners receives from projects/partnerships, but no individual member’s/partner’s answers will be published. Any published survey results will be aggregated and anonymized
We are committed to offering our customers a safe and secure environment. Our servers utilize SSL (Secure Sockets Layer) encryption technology to help protect your personal information. By using an SSL-compatible browser such as Microsoft Internet Explorer or Mozilla Firefox, you can help ensure that your personal information is processed confidentially.
In the unlikely event that we believe that the security of your Personal Information, in our possession, may have been compromised, we may seek to notify you. If a notification is appropriate or required by law, we would endeavor to do so as promptly as possible, and, to the extent we have your e-mail address, we may notify you by e-mail.
Please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
Duration of storage of personal data
The duration of the storage of personal data is determined by the respective statutory retention period. Upon expiry of each specific period, the relevant data will routinely be deleted, provided that they are no longer necessary for the fulfilment or initiation of the contract and/or there is no longer any legitimate interest on our part in further storage.
Questions and enquiries related to this policy should be directed to:
Fonden Wonderful Copenhagen
Nørregade 7 B
1165 København K